Refund & Return Policy

Last Updated: February 5, 2026

At a glance: digital product sales are final, physical product issues can be reported within 30 days, and approved refunds are returned to the original payment method.

This Refund & Return Policy outlines our policies for digital and physical products sold through whykusanagi.xyz. Please read carefully before making a purchase.

1. Digital Products (No Refunds)

Policy Overview

All sales of digital products are FINAL and NON-REFUNDABLE.

Digital products include:

Doujinshi and manga PDFs (Fall of Kirara, etc.)
Digital artwork downloads
E-books and written content
Any other downloadable or electronically delivered content

Why No Refunds?

Due to the instant and irreversible nature of digital delivery:

Content is immediately accessible upon purchase
Files cannot be "returned" once downloaded or viewed
Refunding digital goods creates opportunity for fraud
This is standard practice for digital content providers

Technical Issues

If you experience technical problems accessing your digital purchase:

Download link expired: Contact us for a new link
File corrupted or won't open: We'll provide a replacement file
Wrong product delivered: We'll send the correct product
Payment processed but no download: Contact us immediately for resolution

Contact: support@whykusanagi.xyz

Exceptions

Refunds for digital products may be granted ONLY in these rare circumstances:

Duplicate charges or payment errors (bank/processor issues)
Product fundamentally different from description (e.g., wrong language, missing pages)
We are unable to deliver the product within a reasonable timeframe

Note: Requests must be made within 48 hours of purchase and require proof of the issue.

2. Physical Products (Print-on-Demand)

Policy Overview

Physical merchandise (apparel, prints, accessories) is produced on-demand through our fulfillment partner, Printify. Returns and refunds are handled according to Printify's policies.

Eligible for Return/Refund:

Defective Products: Manufacturing defects, printing errors, or damaged items
Incorrect Items: Wrong size, color, or product shipped
Damaged in Transit: Items damaged during shipping (must provide photos)
Quality Issues: Printing quality significantly below standards

NOT Eligible for Return/Refund:

Change of Mind: Buyer's remorse or no longer wanting the item
Sizing Issues: Item doesn't fit (please check size charts before ordering)
Color Variations: Slight color differences from screen to print (normal)
Order Placed by Mistake: Accidental purchases cannot be refunded once production starts
Delayed Delivery: Shipping delays due to carrier issues (not manufacturer defects)

Return Window

You must report issues within 30 days of delivery.

Defective/damaged items: 30 days from delivery date
Wrong items shipped: 30 days from delivery date
Claims submitted after 30 days will NOT be accepted

Return Process

Contact Us First: Email support@whykusanagi.xyz with:
- Order number
- Description of the issue
- Clear photos showing the defect or damage
- Photo of the product tag/label
Review: We'll review your claim within 2-3 business days
Resolution: If approved, we'll offer:
- Replacement product (re-printed and shipped)
- Full refund to original payment method
Return Shipping: You do NOT need to return defective items (disposal is acceptable with proof of defect)

Replacement vs Refund

For defective physical products, we typically offer:

First Choice: Free replacement item (re-printed correctly)
Alternative: Full refund if you prefer not to wait for replacement

3. Order Cancellations

Before Production Starts

You may cancel your order for a full refund if:

The order has not yet entered production
You contact us within 2-4 hours of placing the order (varies by product)

Contact immediately: support@whykusanagi.xyz

After Production Starts

Once production begins, orders CANNOT be cancelled or refunded unless:

The item arrives defective or damaged
The wrong item is produced
There is a quality issue with the final product

Digital Product Cancellations

Digital products cannot be cancelled after purchase, as delivery is instant.

4. Refund Processing

Timeframe

Approval: We'll review refund requests within 2-3 business days
Processing: Approved refunds are processed within 5-7 business days
Bank/Card Posting: Allow 5-10 business days for refund to appear in your account (depends on your bank)

Refund Method

Refunds are issued to the original payment method:

Credit/debit card: Refunded to the original card
PayPal: Refunded to your PayPal account
Other payment methods: Refunded via the same processor

Partial Refunds

Partial refunds may be issued if:

Only part of your order is defective (multi-item orders)
You accept store credit instead of full refund
Shipping costs are non-refundable (unless the issue is our fault)

5. Exchanges

Size/Color Exchanges

We do not offer exchanges for different sizes or colors.

Since products are made-to-order, we cannot exchange items for size/color preferences. Please:

Check size charts carefully before ordering
Review product photos and descriptions
Understand that print-on-demand items are custom-made per order

Defective Item Replacements

If your item is defective or incorrect, we'll send a replacement at no charge.

6. Chargebacks & Disputes

Policy on Chargebacks

Please contact us BEFORE filing a chargeback or payment dispute.

We take chargebacks seriously and will:

Provide all order documentation to your bank/processor
Permanently ban accounts associated with fraudulent chargebacks
Pursue legal action for chargeback fraud

Resolving Issues

We're committed to resolving issues fairly. Before disputing a charge:

Contact us at support@whykusanagi.xyz
Provide order details and describe the problem
Give us 2-3 business days to respond with a solution

We'll work with you to find a fair resolution (refund, replacement, or other remedy).

7. Lost or Stolen Packages

Tracking & Delivery Confirmation

All physical orders include tracking. If your package shows as delivered but you didn't receive it:

Check with neighbors, building management, or household members
Verify the shipping address on your order confirmation
Contact the shipping carrier (tracking number provided)
If not resolved, contact us within 7 days of delivery date

Our Responsibility

Lost in Transit (No Tracking Updates): We'll reship or refund
Delivered But Not Received (Porch Theft): File a police report; we'll work with you on a case-by-case basis
Wrong Address Provided: Customer responsibility; we cannot reship or refund

8. International Orders

Customs & Import Duties

Customers are responsible for all customs fees, import duties, and taxes.

These fees are determined by your country's customs office
We cannot predict or control these charges
Refusal to pay customs fees results in package return (no refund)

International Refunds

Refunds for international orders follow the same policy as domestic orders. However:

Original shipping costs are non-refundable
Currency conversion fees are customer's responsibility
Return shipping (if required) is customer's responsibility

9. Contact & Support

For Refunds, Returns, or Issues:

Email: support@whykusanagi.xyz
Subject Line: "Refund Request - Order #[Your Order Number]"

Include in Your Email:

Order number (found in confirmation email)
Description of the issue
Photos (if applicable - defects, damage, wrong item)
Preferred resolution (refund or replacement)

Response Time

Initial Response: Within 24-48 hours
Resolution: 2-5 business days depending on complexity

10. Policy Changes

We reserve the right to update this Refund & Return Policy at any time. Changes are effective immediately upon posting. Your continued use of our shop constitutes acceptance of the updated policy.

This policy is part of our Terms of Service. By making a purchase, you agree to this Refund & Return Policy.

Thank you for supporting independent creators! We're committed to providing quality products and fair customer service.